Privacy Policy

1. Introduction

Welcome to Rapidia AI Private Limited ("Rapidia.AI", "Rapidia", "we", "us", or "our"). Rapidia.AI is committed to protecting the privacy, confidentiality, and security of information entrusted to us. This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit our website, interact with our digital platforms, submit an enquiry, communicate with us, or otherwise engage with Rapidia.AI.

Rapidia.AI is an AI-powered technology and software engineering company providing services including Rapid Application Development, AI Engineering, Generative AI, Enterprise Software Development, Product Engineering, Legacy Application Modernization, Intelligent Automation, IoT Solutions, Data & Analytics, and Digital Transformation.

This Privacy Policy is intended to provide transparency regarding our information practices and to explain the choices and rights available to individuals whose information we process.

By accessing or using the Rapidia.AI website, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• The Rapidia.AI website;
• Contact and enquiry forms;
• Business and sales communications;
• Newsletter or marketing subscriptions;
• Demonstration and consultation requests;
• Recruitment or career enquiries submitted through the website;
• Communications with our representatives;
• Online events, webinars, or other digital interactions;
• Other digital services or platforms that expressly reference this Privacy Policy.

This Privacy Policy does not necessarily apply to third-party websites, applications, products, or services that may be linked from our website. Such third parties operate under their own privacy policies and terms.

3. Information We Collect

Depending on how you interact with Rapidia.AI, we may collect different categories of information.

3.1 Information You Provide Directly

You may voluntarily provide information when you:

• Contact us;
• Request a product demonstration;
• Request a consultation;
• Submit a business enquiry;
• Subscribe to communications;
• Download resources;
• Participate in surveys;
• Apply for employment opportunities;
• Communicate with our representatives.

This information may include: Name; Organization/company name; Job title or designation; Business email address; Telephone/mobile number; Country and general location; Business requirements; Information included in your enquiry or communication; Professional interests; and other information that you voluntarily choose to provide.

Please do not submit confidential, sensitive, proprietary, or regulated information through publicly accessible website forms unless specifically requested and appropriate safeguards have been established.

4. Information Collected Automatically

When you access our website, certain information may be collected automatically through technical mechanisms such as server logs, cookies, analytics technologies, and similar tools. This information may include: IP address; browser type and version; device type; operating system; language preferences; approximate geographic location; referring website; pages visited; time spent on pages; navigation patterns; date and time of access; website interaction information; and technical diagnostic information.

This information is generally used for website operation, security, performance monitoring, analytics, and improving user experience.

5. Cookies and Similar Technologies

Rapidia.AI may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate and improve our website. Cookies may be used for purposes including:

Essential Cookies

Required for basic website functionality, security, and navigation.

Performance and Analytics Cookies

Used to understand how visitors use our website and to identify opportunities to improve performance and usability.

Functional Cookies

Used to remember certain preferences and improve the user experience.

Marketing Cookies

Where applicable and subject to applicable requirements, these technologies may be used to understand marketing effectiveness and deliver more relevant communications.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where legally required, Rapidia.AI will seek appropriate consent before placing non-essential cookies or similar technologies.

6. How We Use Information

Rapidia.AI may use collected information for legitimate business and operational purposes, including: responding to enquiries; providing requested information; scheduling demonstrations or consultations; understanding customer requirements; preparing proposals and statements of work; communicating with prospective and existing customers; providing requested services; managing business relationships; improving our website and digital services; understanding website usage; conducting analytics; improving our products and services; sending relevant business communications; managing events and webinars; processing employment applications; preventing fraud, abuse, and unauthorized access; maintaining information security; complying with applicable laws and regulatory obligations; establishing, exercising, or defending legal claims; and protecting the rights, property, and safety of Rapidia.AI, our customers, employees, and other stakeholders.

We will not use personal information for purposes materially inconsistent with the purpose for which it was collected unless permitted or required by applicable law.

7. Business Communications and Marketing

If you provide your contact information for business enquiries, demonstrations, consultations, newsletters, or similar purposes, Rapidia.AI may contact you regarding: requested services; product information; demonstrations; proposals; relevant technology updates; events and webinars; industry insights; and products and services that may be relevant to your interests.

Where required by applicable law, we will obtain appropriate consent before sending marketing communications. You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us using the details provided in this Privacy Policy.

Please note that you may continue to receive essential transactional or business communications where necessary to respond to an enquiry, provide a service, administer a contractual relationship, or comply with legal obligations.

8. AI and Generative AI

Rapidia.AI develops and uses Artificial Intelligence and Generative AI technologies as part of its software engineering, product development, analytics, automation, and research activities.

Information submitted through Rapidia.AI's public website should not be assumed to be confidential merely because it is submitted electronically. Unless expressly agreed otherwise in writing, you should not submit: trade secrets; source code; confidential business information; proprietary algorithms; sensitive personal information; customer databases; passwords or credentials; financial account information; protected health information; or other confidential or regulated information through general website forms.

Where Rapidia.AI processes customer information through its products or services, such processing may be governed by separate contractual terms, data processing agreements, security policies, or product-specific privacy notices.

9. Customer and Enterprise Data

Rapidia.AI may process information on behalf of enterprise customers in connection with software development, implementation, hosting, integration, analytics, AI, IoT, or managed services. In such circumstances, Rapidia.AI may act as a service provider or processor on behalf of the customer, depending upon the nature of the engagement and applicable law.

The customer may remain responsible for determining: what information is collected; the purposes for which information is processed; appropriate legal bases and consents; retention requirements; user permissions; and regulatory obligations. Where applicable, the parties may enter into separate agreements addressing confidentiality, data processing, security, privacy, and information protection.

10. Data Received from Customers

As part of our enterprise software engineering and digital transformation engagements, customers may provide Rapidia.AI with information relating to their employees, customers, suppliers, members, patients, users, business partners, or other individuals. Such information will be handled according to the applicable contractual arrangements and instructions provided by the customer, subject to applicable law.

Rapidia.AI does not sell customer-provided enterprise data for advertising purposes.

11. Sharing of Information

Rapidia.AI may share information where reasonably necessary for legitimate business purposes and in accordance with applicable law. Information may be shared with:

Service Providers

Third-party providers supporting cloud hosting; infrastructure; website operations; analytics; communication; email delivery; customer relationship management; security; IT support; application development; AI services; and data processing.

Professional Advisors

Information may be disclosed to professional advisors such as lawyers, auditors, accountants, consultants, insurers, or other professional service providers where appropriate.

Business Transactions

Information may be disclosed in connection with a merger, acquisition, investment, restructuring, financing, sale of assets, or similar corporate transaction, subject to applicable confidentiality and legal requirements.

Legal and Regulatory Authorities

We may disclose information where required to comply with applicable law; respond to lawful requests; protect our rights; investigate fraud or security incidents; prevent illegal activity; or protect individuals from serious harm.

Rapidia.AI does not sell personal information to third parties for their independent marketing purposes.

12. Third-Party Services

Our website may use or integrate with third-party services, including analytics platforms, cloud infrastructure, communication services, embedded content, social media services, CRM systems, or other technology providers. These third parties may process information in accordance with their own privacy policies and contractual obligations.

Examples may include services used for website analytics; website hosting; customer relationship management; email communications; marketing automation; security monitoring; AI services; video conferencing; and embedded media. Rapidia.AI seeks to work with reputable service providers and expects appropriate privacy and security safeguards to be maintained.

13. International Data Transfers

Rapidia.AI may use technology infrastructure and service providers located in countries other than the country in which you reside. Where personal information is transferred across jurisdictions, Rapidia.AI will take reasonable steps to ensure that such transfers are conducted in accordance with applicable privacy and data protection requirements.

14. Data Security

Rapidia.AI takes reasonable technical, administrative, and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse, loss, or destruction. Depending on the nature of the information and service, safeguards may include: access controls; authentication mechanisms; role-based permissions; encryption where appropriate; secure development practices; network security; monitoring and logging; backup and recovery mechanisms; vulnerability management; security testing; employee confidentiality obligations; and incident management procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect information, we cannot guarantee absolute security.

15. Data Retention

Rapidia.AI retains information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including: providing requested services; maintaining business relationships; meeting contractual obligations; maintaining business and financial records; resolving disputes; preventing fraud; complying with legal and regulatory requirements; and protecting our legitimate business interests.

Retention periods may vary depending upon the nature of the information and applicable legal or contractual requirements. When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

16. Your Privacy Rights

Subject to applicable law, individuals may have certain rights regarding their personal information. These may include the right to: request information about personal data processed by us; request correction of inaccurate or incomplete information; request deletion of information where legally applicable; withdraw consent where processing is based on consent; request information regarding processing activities; object to certain forms of processing where applicable; opt out of marketing communications; and raise a privacy-related complaint or grievance.

The availability and scope of these rights depend upon applicable law and the circumstances of processing. To exercise applicable rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

17. Children's Privacy

The Rapidia.AI website and services are primarily intended for businesses, professionals, organizations, and other adult users. We do not knowingly seek to collect personal information from children through general website forms. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or other online services. Rapidia.AI does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

19. Confidentiality

Privacy and confidentiality are related but distinct concepts. Information submitted through a general website form should not be considered confidential or proprietary unless Rapidia.AI has expressly agreed to confidentiality obligations through an applicable agreement. For confidential business discussions, we may enter into a Non-Disclosure Agreement (NDA) or other contractual arrangement.

20. Data Breach and Security Incidents

Rapidia.AI maintains procedures intended to identify, investigate, contain, and respond to information security incidents. Where required by applicable law or contractual obligations, Rapidia.AI will provide appropriate notifications to affected parties or relevant authorities within the legally prescribed timeframe. The nature and scope of any notification will depend upon the circumstances and applicable legal requirements.

21. Privacy of Job Applicants

If you apply for employment or other opportunities with Rapidia.AI, we may collect information necessary to evaluate your application. This may include: name; contact information; resume/CV; education; employment history; skills and qualifications; professional experience; interview information; references; and other information voluntarily provided as part of the recruitment process.

Recruitment information may be used to evaluate candidates, communicate regarding opportunities, conduct recruitment activities, and meet applicable legal requirements.

22. Changes to This Privacy Policy

Rapidia.AI may update this Privacy Policy from time to time to reflect changes in our services; changes in technology; changes in legal or regulatory requirements; changes in our privacy practices; or improvements to our transparency and security practices. When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

23. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable to Rapidia.AI and its operations, including applicable laws of India. Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts at Pune, Maharashtra, India.

24. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Rapidia.AI handles personal information, please contact us.

Rapidia.AI
Rapidia AI Private Limited
C-502 Reelcon Garden Grove
Pune 411046, Maharashtra, India
Email: operations@rapidia.ai
Website: www.rapidia.ai

For privacy-related requests, please include sufficient information to help us understand and respond to your request.

25. Privacy Commitment

At Rapidia.AI, we believe that innovation and trust must grow together. As we help organizations adopt Artificial Intelligence, automation, cloud technologies, IoT, and modern software platforms, we remain committed to responsible handling of information and maintaining appropriate standards of privacy, security, transparency, and accountability.

Technology should create possibilities without compromising trust. Rapidia.AI — Engineering the Future, responsibly.